Workshop
Conduct an initial workshop to establish process flow for reservations and standard operating procedures that align with expected quality outputs.
Reservation System
We configure property templates, collate property collateral in terms of brochures, wedding/event kits, reporting and tracking of proposals sent and followed up.
Phone System
Configuration of number profile, reporting of call activity in terms of inbound, outbound, length of calls and call outcome in terms of an agreed set of parameters with the property.
Hours of Service
Define the hours of service – peak times, after hours or wholesale outsourcing – with on-shore resources to offer augmented representation.
Property Training
Ongoing management of OTA channels, relationships, accounts and represent the property with OTA account managers.
Sales Training
We provide all of our agents sales training to recognise opportunities with a strong focus on connection, upselling and conversion.
Inbound Reservations
Handle all inbound reservation enquiries from telephone and email channels at all stages of the reservation process from enquiry, proposal, execution, cancellation and post-stay.
Lead Generation
Pass appropriate leads to the sales team of the property in terms of corporate and MICE segments as well as any other prospective account management leads.
Report Generation
Generate and distribute daily arrivals and no-show reports. Produce monthly reporting on activity comprising calls, proposals, conversion and upsales.
